Shipping policy
Your orders will be processed and dispatched within 1-2 business days. Please note, no orders are processed over weekends and public holidays.
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WITHIN AUSTRALIA
Regular (Australia Post) -
FREE shipping for all orders over $100 within Australia.
Flat rate of $9.50 for orders under $100 within Australia.
Delivery within 3-7 business days from dispatch.
If you need your parcel urgently please select the express shipping option.
Express (Australia Post) -
Flat rate of $12.00 for orders within Australia.
- Delivery within 1-3 business days from dispatch (calculate delivery time from Melbourne here).
- Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
WITHIN THE USA & CANADA
Regular Post -
FREE regular shipping for all orders within USA.
Delivery within 7-10 business days from dispatch
ALL OTHER COUNTRIES - as per checkout
For all international destinations: Local taxes and duties might be payable at your destination country. Please be aware of these charges when placing your order as the value threshold varies between different countries and regions.
Regular (DHL E-Commerce or Australia Post) - Delivery from Australia
New Zealand - 5-6 business days from dispatch
Flat rate of $9.00 NZD
Asia
Flat rate of $15.00 AUD
Singapore - 3-6 business days from dispatch
Malaysia - 4-7 business days from dispatch
Hong Kong - 5-13 business days from dispatch
Thailand - 5-10 business days from dispatch
Taiwan - 5-10 business days from dispatch
Europe, South America, UK - Delivery from USA
Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly.
When will I receive my order?
We want you to receive your order as fast as possible!
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
If you live in a country not covered by the above regions or require express shipping, please contact us via email info@therygroup